We have the best support facility where we treat all the problems related to Printers. If you are seeing this message on your screen, i.e., ‘my Printer is offline’, then you need to check if the connection between your Printer and computer is properly done or not. If the connection is all right, yet your Printer is in offline state, then there must be some other issue with the Printer. To know what it is, you need to call us at our Printer tech support number.