Think​‍​‌‍​‍‌​‍​‌‍​‍‌ of it this way: You’ve just gotten a flight from New York to Los Angeles for $99 on Southwest Airlines, and your heart is pumping with excitement about that spontaneous weekend trip. However, life throws a curveball—a sudden work deadline or a family emergency—and now you are looking at your screen, wondering: Is the Southwest Basic fare cancellation policy as lovely as the airline’s customer service?