Cloud-based call centers are the trending call center technology advancements in the digital era.Until recently, call centers used to be tentative about moving from the traditional on-premise the solution to a cloud-based platform. But then the pandemic & extended lock downs meant call centers had to take a fresh look at doing business and the changes they needed to embrace. Calling agents were not only working from home but were spread across geographies. This situation had rendered many existing on-premise call center solutions inadequate. Companies getting back to business began trimming costs wherever possible. They realized that operational costs were higher for on-premise call center solutions. Also hiring IT support professionals leased office space and purchasing expensive hardware only added to the cost burden. cloud telephony systems, cloud software solutions, acd call center software, cloud telephony service, cloud call center software| cloud call center solutions, cloud call center, hosted calling solution, hosted telephony services . source : https://www.deepijatel.com/blog/How-cloud-call-center-technology-solutions-improve-operational-efficiency